Support when your business needs help with technology.
IT&T has supported Australian businesses since 1994 with practical technology advice, reliable support and a commitment to long-term customer relationships.
Our leadership team helps guide the way we work with customers, partners and our own people, keeping the focus on clear communication, accountable service and technology that supports real business needs.
Support for IT&T Clients
One place to start when you need help
Technology issues can slow your team down, interrupt daily work and create unnecessary frustration. IT&T helps clients across Wollongong, the Illawarra region and beyond get support for the technology their business relies on.
With more than 30 years of local technology experience, IT&T gives clients one place to start for business IT, Microsoft 365, cyber security, cloud, communications, billing and product-related support.
Our support team can assist with a range of business technology needs, including user access, Microsoft 365, email, internet, phone systems, devices, cyber security concerns, billing questions and product warranty enquiries.
Choose the Right Support Path
Find the right next step
Contact support
For general IT, Microsoft 365, device, access, cloud, cyber security or communications issues, contact IT&T support and our team will review your enquiry.
Call IT&T
For urgent issues affecting business operations, call IT&T directly so our team can prioritise the issue.
Check service status
If you think the issue may relate to a wider outage, carrier issue or provider service update, visit the Service Status page.
Check product warranty
If the issue relates to a device or hardware product, visit the Product Warranty page to check warranty information or contact IT&T if you are unsure what to do next.
What to Include When Contacting Support
Help us understand your enquiry
When contacting IT&T support, it helps to include:
- Your name and business name
- Best contact number or email
- A short description of the issue
- The service, system, device or user affected
- When the issue started
- Whether the issue affects one person or multiple users
- Any error messages or screenshots, if available
You do not need to have all the answers before contacting us. If you are unsure, share what you know and our team will take it from there.
Common Support Areas
User access and accounts
Help with user accounts, passwords, permissions and access issues.
Microsoft 365 support
Support for Outlook, Teams, SharePoint, OneDrive and Microsoft 365 related issues.
Device and hardware support
Help with business computers, laptops, printers and supported workplace devices.
Email and communication issues
Support for email, phone systems, internet, Teams Calling and business communications services.
Cyber security concerns
Guidance for suspicious emails, unusual activity, access concerns or security alerts.
Billing and account enquiries
Help with account-related questions, invoices and billing support.
Warranty and product enquiries
Guidance for product warranty checks and hardware-related support.
Support Enquiry Form
Need support from IT&T?
Please share a few details about your support enquiry and our team will review it.
FAQ
How do I contact IT&T support?
You can contact IT&T support using the form on this page or call IT&T directly for urgent support needs.
What should I include in a support enquiry?
Please include your business name, contact details, a short description of the issue, when it started and the service, system or device affected.
What should I do if the issue is urgent?
If the issue is affecting business operations, please call IT&T directly so our team can prioritise the issue.
What should I do if I receive a suspicious email?
Do not click links, open attachments or share account details. Contact IT&T support so the email can be reviewed. You can also learn more about our cyber security services.
Where can I check for wider service issues?
Visit the Service Status page to access status pages for commonly used platforms, carriers and technology providers.
Where can I check product warranty information?
Visit the Product Warranty page to access manufacturer warranty portals or contact IT&T if you are unsure what to do next.
Talk to a team that takes accountability seriously
IT&T helps Australian businesses manage essential technology with clear advice, practical support and one accountable team.
If your business needs a technology partner focused on long-term support, risk reduction and practical outcomes, talk to IT&T.